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Guest Information
Delivery and Fulfillment

The Aviyaan primarily provides hospitality services. This policy explains how we deliver booking confirmations, digital vouchers, and any physical items or packages that may be offered from time to time.

Last updated: 1 July 2025

1) Booking Confirmations

Reservation confirmations are sent via email and/or SMS to the contact details provided during booking. Please verify your details at the time of reservation to ensure timely delivery.

2) Digital Vouchers and Gift Cards

Digital vouchers, if purchased, are delivered by email to the purchaser or recipient. Delivery is typically completed within 24 hours of successful payment.

3) Physical Items and Merchandise

If physical items are offered, shipping timelines and charges will be shared at checkout. Orders are processed on business days and shipped via our logistics partners.

4) Address Accuracy

Please provide a complete and accurate delivery address for any physical shipment. The Aviyaan is not responsible for delays or failed delivery due to incorrect or incomplete address details.

5) Delivery Delays

While we aim to meet estimated delivery timelines, delays may occur due to carrier constraints, weather, or other factors beyond our control.

6) Contact Us

For shipping or delivery questions, email contact@theaviyaan.com or call 638 727 7477.